Troubleshooting tips

If you are experiencing a technology problem a good place to start would be to try these helpful tips:

  • Make sure all cables are properly plugged in.
  • Restart your computer.
  • Check your home internet is currently working by using a different device, such as a phone, to check if that works.
  • Make sure your device is connected to your home internet.

If you still have problems after trying these steps, please contact your school for help.

How to


Canvas is an online learning tool used by Tasmanian Government schools and colleges. You can find out more on these pages:

Connecting to the NBN

If you don’t currently have an internet connection and are thinking about connecting to the NBN, it can be a daunting exercise, having to understand the type of NBN technology in your area and which retail service providers to use. 

To help you, talk to your family and friends who are already connected to the NBN about how they arranged their connection. 

See also our information to help you with getting NBN connected – Connecting the the NBN – things to consider when selecting an NBN service (PDF, 81KB)