Departmental General Contact
Telephone: 1800 816 057
Business hours: 9.00 am to 5.00 pm Monday to Friday
Postal Address: GPO Box 169 Hobart Tas 7001
Student Financial Assistance
Postal Address: GPO Box 169, Hobart Tasmania 7001
Telephone: 1800 827 055
Facsimile: (03) 6173 0315
Official Directory of the Tasmanian Government
Child and Family Learning Centre
Deaf, hearing-impaired or speech-impaired customers
Contact us through the National Relay Service or email ServiceCentre@decyp.tas.gov.au
Contact us at email@example.com, if you need a particular piece of content in another accessible format.
Help with translation
Visit our translation webpage or if families or students need further help to translate or interpret information at this time, please contact the Translating and Interpreting Service (TIS) by phoning 131 450.
Information for external organisations wishing to distribute information items to schools.
The Department will distribute information items to schools on behalf of external organisations if they
- have direct educational value
- have a clear community or health benefit
- are non-political
- are not advertising material.
Where possible, material is distributed by email through the Infostream service. Submission guidelines include details of allowable formats and distribution to government and non-government schools.
You can tell a good news story about your school or Child and Family Learning Centre (CFLC) by emailing firstname.lastname@example.org. Please include contact and story information, as well as images, in your email. You also need to complete a Photo Consent Form.
If you have a question about schools or CFLCs you can:
- See the parent and carer tab on the Department for Education, Children and Young People website.
- Call the school or CFLC.
- Fill out an online Enquiry Form
If you require further information contact Learning Services Northern Region or Learning Services Southern Region.
We aim to answer complaints in an accountable, transparent, quick, and fair way. For more information read the Making a Complaint factsheet and Complaints Management at a Glance. For complaints about schools and CFLCs use the below three stages:
Early Resolution Stage
The first step is to take the complaint to your school or CFLC. This might mean talking to a teacher or other staff member. If the complaint is not resolved, you can then make a time to speak to the Principal. A complaint can also be made by filling out an online Complaint Form – Early Resolution.
Internal Review Stage
If you are not happy after the Early Resolution Stage, you can ask for an Internal Review by Learning Services by filling out the online Internal Review Form.
External Review Stage
If you are not happy after the Internal Review you can contact Ombudsman Tasmania (phone: 1800 001170).
If you have made an enquiry or complaint you should cooperate with the process, be respectful and act in good faith at all times. For more information refer to Enquiry and Complaint Behaviour Expectations.