Step Three in More Detail
This is the information from Child Safety’s Complaint Procedure about making a formal complaint by email to cyf.liaison@decyp.tas.gov.au or in writing to GPO Box 169, HOBART, TAS, 7001
The Child Safety Service complaint information sheet can be found here.
Writing a formal complaint
These suggestions might help you include all the details so Child Safety can look into your complaint:
- What has happened?
- Who was involved?
- When did it happen?
- Was anyone else there?
- Include documents or photos to give more details (but make sure you explain what they are about)
- What effect has the concern had on you, or your family, or anyone else?
- What would you like to be done to resolve your concerns?
- Include your contact details
What can you expect when you formally complain?
The Child Safety Service will:
- Let you know that the complaint has been received.
- Listen to you.
- Give you information that can help, if possible.
- Keep what you say confidential.
- Help you make your complaint.
- Make sure it gets to the right person.
What happens next with a formal complaint?
The Child Safety Service will:
- Contact you within 1 week of receiving your formal complaint to let you know what will happen next.
- Try to solve the formal complaint within 4 weeks, but will let you know if it will take longer than this.
- Keep what you say confidential and only talk about it with the people involved in sorting it out.
- Write to you to explain the outcome.